Return & Exchange Policy

[01] Strict Exchange Window & Final Sale

All sales are strictly final. We only accept exchange or return requests within 7 days of delivery exclusively for products that arrived defective or suffered transit damage. No returns or exchanges will be entertained for any other reason.

[02] Eligibility Criteria

• Item must be unused, unwashed, and in its original seal packaging.
• Original tags and authentication box must remain intact.
• An unboxing video recorded from the sealed parcel state is mandatory for transit defect claims.

[03] Non-Delivery & Re-Dispatch Policy

If an order is returned or cannot be delivered due to customer unavailability, incorrect contact details, or refusal at the destination, a flat re-dispatch fee of ₹199 will be charged for another delivery attempt.

If you opt for an order cancellation instead of redelivery, only 60% of the order value will be refunded. Since all pieces are handmade to order and all sales are final, a 40% deduction applies to cover production, material, and handling costs.

[04] Reverse Pickup & Process

Reverse pickup is currently unavailable. You will need to self-ship or drop the parcel off through a reliable courier service to our vault address once your request is approved. While you must arrange the dispatch, we will reimburse the shipping charges upon receiving the receipt. Once inspected and verified at our vault, the replacement artifact will be dispatched immediately.